Effective Date: 8th October 2024

Welcome to julianbrownhome.co.uk. These terms and conditions govern your use of our website and the purchase of products from Julian Brown Home (referred to as “we,” “us,” or “our”). By accessing or using our website, you agree to these terms and conditions. If you do not agree to these terms, please do not use our website.

About Us

Julian Brown Home is a home store located in Hereford, UK. Our website, https://julianbrownhome.co.uk, is operated by Julian Brown Fine Furniture Ltd (the “Company”). Our registered office is at The Forge, Withington Marsh, Hereford HR1 3NU. Our company registration number is 14997357, and our VAT number is GB 4496 369 44.

For customer service inquiries, please contact us at:

Email: connect@julianbrownhome.co.uk

Phone: 01432 311289

Website Use

By using this website, you confirm that you:

– Are at least 18 years old;

– Are using the website for personal use and not for any unlawful or fraudulent purpose;

– Agree to comply with all applicable local, national, and international laws and regulations.

We reserve the right to modify or withdraw any part of the website without notice, and we will not be liable to you if the website is unavailable at any time.

Product Information

We strive to ensure that all product descriptions, prices, and availability details on our website are accurate. However, errors may occur. If we discover any errors in the price or availability of the products you have ordered, we will inform you as soon as possible and give you the option to confirm the order at the correct price or to cancel it. 

All products are subject to availability, and we reserve the right to withdraw or vary any product at any time.

Orders

When you place an order on our website, you will receive an order confirmation email acknowledging receipt of your order. This does not mean that your order has been accepted. Acceptance of your order will occur when we dispatch the goods to you. 

We reserve the right to refuse any order if:

– The product is out of stock;

– There is a pricing or product description error;

– We are unable to obtain authorisation for your payment.

Pricing and Payment

All prices on the website are inclusive of VAT (where applicable) and are in British Pounds (£). Payment can be made via [insert payment methods, e.g., credit card, debit card, PayPal, etc.]. 

Payment for your order will be taken when your goods are dispatched. We use secure payment methods and will not store your payment details.

Delivery

We aim to deliver products to UK addresses within [insert delivery timeframe, e.g., 3-5 working days] from the date of dispatch. Delivery costs and estimated times will be provided at checkout.

We will make every effort to ensure your products arrive on time. However, we cannot be held responsible for delays caused by events outside our control, such as strikes, natural disasters, or courier delays.

If you do not receive your products within [insert timeframe], please contact us for assistance.

Returns and Refunds

You have the right to cancel your order and return the goods within 14 days of receiving them, in accordance with the Consumer Contracts Regulations 2013. To initiate a return, please contact us at connect@julianbrownhome.co.uk. 

The returned goods must be in their original condition and packaging. Once we receive the returned goods, we will process your refund within 14 days.

Please note that you are responsible for the cost of returning the goods unless they are faulty or damaged.

Click here for our Refunds & Returns Policy

Intellectual Property

All content on this website, including but not limited to text, images, graphics, and logos, is the property of **Julian Brown Home** or its licensors and is protected by intellectual property laws. You may not reproduce, modify, or distribute any part of the website without our express written consent.

Liability

While we make every effort to ensure that our website is free from viruses or other harmful components, we cannot guarantee that your use of our website will be uninterrupted or error-free. 

To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss, or for any direct loss exceeding the price of the goods you have ordered.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury resulting from our negligence or fraud.

Data Protection

We take your privacy seriously. Your personal data will be used in accordance with our Privacy Policy, which can be found here. 

We comply with the Data Protection Act 2018 and UK GDPR when processing your data.

Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We have no control over these websites and are not responsible for their content, privacy policies, or practices.

Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website after any changes signifies your acceptance of the new terms.